I had it coming

I was called "little snot" today, and not in an affectionate way.

FACT: Our library has free internet, regardless of whether you have a library card or not.
FACT: The library loses money from this practice.
FACT: You can print for the low low cost of 10 cents a page.
FACT: The print preview button is conveniently located next to the print button.

I hate so much about the way patrons feel entitled to receive compensation for their errors. They seem to believe that as long as they have their money then it's not their problem. Well today I was reluctant to refund a patron's money after she didn't bother to do a preview of her print job, and the edge of her page was cut off. If I'd been smart I would have offered to refund 20% of her money since that's about what the printer cut off. As it was, I gave her her 30 pathetic cents (the whole time thinking, "How does it feel to steal from the LIBRARY?"), and I was rewarded for my tightfistedness with a nasty attitude and nasty comments. Weirdly, it was more upsetting than last week when a patron exposed himself.